connecting you to technology

Frequently Asked Questions

  1. What are IP telephones?
    IP telephones are also called VoIP Phones, Softphones or SIP Phones. They allow you to make phone calls over an internet connection using software or specially designed hardware devices that look like standard household or business telephones.

  2. What benefits does a VoIP telephone offer?
    VoIP telephones allow an individual or business to make telephone calls, regardless of local, long distance or international usage at a flat monthly rate. VoIP often includes premium telephone services such as Caller ID, call waiting, call forwarding, voicemail and three-way calling. As a VoIP user, you are able to check your voicemail through the internet as easily as you are able to check your emails. You can also save, download or send messages as email attachments.
    VoIP softphone users can use their laptops as a telephone, by simply plugging in a microphone and speakers and using software specifically designed for VoIP connections that uses a simple internet connection and turns it into a powerful telephone service tool.
    The costs for VoIP in comparison to a standard telephone line are considerably less. With VoIP you are using your internet connection to dial out and receive calls, which is one flat rate per month. Using a standard telephone line users are charged per call, local calls have one rate, long distance have a higher rate and international calls an even higher rate. Depending on your usage, your phone bill will vary per month. With VoIP you will not have to worry about inconsistent phone bills or being charged for calling family or friends overseas.

  3. What happens to my IP telephone if there is a power outage?
    If a power outage occurs while you have a VoIP telephone installed, often suppliers route calls over to an analog phone line. It is best to have an analog phone available for use in the house in case of this emergency. Otherwise, using VoIP an internet connection must be available.

  4. What is a PSTN?
    PSTN stands for Public Switched Telephone Network, or is often referred to as the Plain Old Telephone Service, otherwise the standard telephone lines that have been used and installed in most houses globally. PSTN’s route a call from one location to another location, and allow for either 2 or 3 people to connect to each other from a maximum of 3 locations.

  5. What is SIP?
    SIP stands for Session Initiation Protocol; it is often used with VoIP telephone services. It helps to establish sessions for audio and video conferencing, interactive gaming, and call forwarding that occurs over the internet. SIP servers also support traditional telephony features like call forwarding, time of day routing and personal telephone calls.

  6. Does Bravo provide installation?
    Our manufacturer trained and certified technicians provide installation and maintenance on every product we sell.

  7. What types of phone systems can Bravo offer me?
    We offer our customers two different telephone systems based on their individual needs. TalkSwitch is a phone system that offers multiple phone lines and extensions with features including auto attendant and voicemail. We also offer our customers Zultys telephone system which is a VoIP system, for small to medium sized businesses. You can find more information about these two systems following the telephone systems link on our website or directly contacting our sales department ([email protected]).

  8. What services does Bravo offer?
    Our team at Bravo offers services in telecommunications (phone lines and long distance plans), specialized telephone systems, paging and intercom systems for small to medium sized businesses, wired and wireless network installation and setup, video security, and audio/video systems (entertainment systems) installation.